Yup. But I'm not convinced that it's caused by "learned behavior" from other poorly run companies, though. I think it's a fundamental characteristic of human nature. Some people are more aware of it (consciously or otherwise) than others for certain. Yes, childhood (and adulthood) trauma can exacerbate sensitivity to others' moods, especially when those others are in authority. But all humans are absorbing emotions from others all the time. A grumpy boss just makes it much harder to self-regulate for all the obvious reasons than a grumpy cow-orker. As a people leader, it's one of my duties to leave my own drama in the parking garage (physically or metaphorically if I'm working from home that day). Even when all data centers are on fire and the shit is storming against all the rotating impellers, I have to be the eye of the hurricane so that everyone around me knows we're going to be OK.
Sean. This. A thousand times, this. Working to set expectations is within our control. To not do so is fundamental mismanagement.
Well said!
Yup. But I'm not convinced that it's caused by "learned behavior" from other poorly run companies, though. I think it's a fundamental characteristic of human nature. Some people are more aware of it (consciously or otherwise) than others for certain. Yes, childhood (and adulthood) trauma can exacerbate sensitivity to others' moods, especially when those others are in authority. But all humans are absorbing emotions from others all the time. A grumpy boss just makes it much harder to self-regulate for all the obvious reasons than a grumpy cow-orker. As a people leader, it's one of my duties to leave my own drama in the parking garage (physically or metaphorically if I'm working from home that day). Even when all data centers are on fire and the shit is storming against all the rotating impellers, I have to be the eye of the hurricane so that everyone around me knows we're going to be OK.