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No Bad News
Bad news is contagious, and you need to get ahead of it.
Jun 16
•
Sean Byrnes
7
1
4
Customer Success is not Customer Support
You need to know what your customers will say before they say it.
Jun 9
•
Sean Byrnes
5
1
Change Agents
Your best chance to improve your business happens when you first start.
Jun 2
•
Sean Byrnes
7
2
May 2026
Measuring How Fast You Learn
Sometimes you need to measure the speed of learning instead of revenue.
May 26
•
Sean Byrnes
8
2
1
Not Everything is an Emergency
If you are constantly fighting emergencies, you don’t have emergencies.
May 19
•
Sean Byrnes
10
2
April 2026
Breaking Bad Habits
Everyone has bad habits, just don’t let them become contagious.
Apr 28
•
Sean Byrnes
10
1
1
Employee Departure Cascades
When one employee leaves, more are likely to follow.
Apr 21
•
Sean Byrnes
6
2
When Methods Matter
Standard processes exist for a reason.
Apr 14
•
Sean Byrnes
6
2
The Costs of Communications
It’s expensive for your team to talk to each other, and expensive if they don’t.
Apr 7
•
Sean Byrnes
9
1
March 2026
Live Q&A Tomorrow @ 9am PT
Where we'll talk about how AI has changed business
Mar 25
•
Sean Byrnes
2
You Can’t Make People Happy
You cannot be responsible for other people’s emotions.
Mar 17
•
Sean Byrnes
6
The Two Voices of Leadership
You have two voices as a leader, don’t confuse them.
Mar 10
•
Sean Byrnes
10
4
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