The Breaking Point
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Preventing Churn
No one wants to lose customers, but there are good and bad ways to keep them.
Aug 26
•
Sean Byrnes
12
2
You Will Never Have Enough
You’ll never have enough resources, and that’s a good thing.
Aug 19
•
Sean Byrnes
8
4
Asking for Help
We all need help but most of us are horrible at asking for it.
Aug 12
•
Sean Byrnes
9
2
Getting Left Behind
You can’t always be ahead.
Aug 5
•
Sean Byrnes
11
1
July 2025
Polite, Friendly and Nice are Not All The Same
Telling the difference in business is important.
Jul 14
•
Sean Byrnes
9
Measuring Customer Happiness
You need to know if your customers are happy, but it’s hard to measure.
Jul 8
•
Sean Byrnes
10
Why Your Pitch Doesn’t Work
In the age of AI, your pitch needs to be amazing to win.
Jul 1
•
Sean Byrnes
8
June 2025
Real Growth Requires Leverage
To grow fast, you need the impact of every action to grow.
Jun 24
•
Sean Byrnes
8
1
Hard Conversations
Hard conversations are hard for everyone, but avoiding them is worse.
Jun 10
•
Sean Byrnes
10
May 2025
Staying Positive
One of the hardest things to do is stay positive in the face of bad news.
May 27
•
Sean Byrnes
12
Less Product, Not More
If your current product isn’t working, adding more features won’t help.
May 20
•
Sean Byrnes
10
1
To Grow Faster, Think Smaller
The most important ingredient in a growth strategy is focus.
May 13
•
Sean Byrnes
16
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